SLA Templates

SLA Templates

The SLA Toolkit is a set of quality resources designed to help you create your own service level agreement as easily and quickly as possible.

This component is a critical element of the kit, and is a complete template for a service level agreement. Each clause can be accepted 'as is' or edited to reflect a specific need. 

Each section of the template is also linked to the relevant section of the SLA Interactive Guide in order that you can refer to the guidance provided before finalizing each section of your own specific agreement.

The template is provided in MS-Word format, so that you can edit freely and save as a separate document whenever you wish.

• SLA Description
• SLA Global Standards Guide
• FREE SLA Template

Typical Service Level Agreement Contents:
- Services Delivered
- Performance
- Problem Management
- Customer Duties
- Warranties & Remedies
- Security
- Disaster Recovery

 

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