The Rise of Strategic Outsourcing
The Rise of Strategic Outsourcing
Call center outsourcing, which used to comprise the majorityof outsourcing deals in India, is taking a backseat to more strategic projects such as handling insurance claims and overseeing payroll. The proof, according to Business Week: Just 35 percent of outsourcing contractor Satyam's business process outsourcing employees are in call centers today, down from 60 percent 18 months ago.
Call center outsourcing, which used to comprise the majorityof outsourcing deals in India, is taking a backseat to more strategic projects such as handling insurance claims and overseeing payroll. The proof, according to Business Week: Just 35 percent of outsourcing contractor Satyam's business process outsourcing employees are in call centers today, down from 60 percent 18 months ago.
posted by Victor Lloyd Smith @ 12:26 PM
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