Customer Support: Making Bangalore Sound Like Boston
Making Bangalore Sound Like Boston
In cyberspace, no one can hear your accent. So overseas call centers are
turning to e-mail and chat to handle frustrated U.S. customers
http://newsletters.businessweek.com/c.asp?id=608269&c=22f6a904cf512287&l=2
posted by Victor Lloyd Smith @ 10:43 AM
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