Strong Service Management Cuts Costs

Strong Service Management Cuts Costs

Training Press Releases:
A customer survey for training company QA about the most important benefit of implementing the IT Infrastructure Library (ITIL) framework revealed a somewhat surprising answer: cost cutting. Other possible answers offered to respondents: improving support and delivery practices, accurate billing, better customer satisfaction, standards and guidance, increased skills for IT, process change support or meeting a business requirement. A QA representative said using ITIL provides the cost-cutting benefit by "preventing the project slippage that can lead to soaring budgets."

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http://ct.itbusinessedge.com/t?ctl=DAAABB:3C5015E