The Agonizing Death of Customer Service

The Agonizing Death of Customer Service

From Dan Briody's Biz Bytes (Topic: Customer Service), March 7:

Among the many responses I have gotten this week to my blog about
Netflix throttling, there were several questions as to how, exactly, I
managed to get any kind of response from the company. Well, it
wasn't easy.

Full Story...
http://ct.enews.cioinsight.com/rd/cts?d=188-310-1-20-22195-39634-0-0-0-1

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